299bey's Privacy Policy — Your data is safe with us

1Introduction

Welcome to 299bey. This Privacy Policy explains how we collect, store, and use your personal information, and the steps we take to keep it secure. By using any 299bey service, you are considered to have agreed to this Privacy Policy.

We believe user privacy is a fundamental right. That is why 299bey never sells your data, never shares it with third-party advertisers, and never uses it for any purpose without your consent. You can use our platform with complete peace of mind — your information is safe with us.

2What Information We Collect

299bey collects your information in several ways. The details are outlined below:

Directly Provided Information:

• Name, date of birth, gender, and national ID number (for account verification)
• Email address and mobile number (for communication and login)
• Residential address (for KYC verification)
• Payment details — Mobile Banking/Nagad/Rocket number (for processing transactions)
• A photo of your passport or national ID card (for age and identity verification)

Automatically Collected Information:

• IP address and device information (for security and fraud prevention)
• Browser type, operating system, and screen resolution
• Login time, session duration, and gaming history
• Browsing behavior collected via cookies and tracking technologies
• Transaction history — deposit, withdrawal, and betting records

3Purpose of Data Use

299bey uses your data only for specific, transparent purposes. No information is used for anything beyond what is relevant and stated.

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: For processing deposits and withdrawals and maintaining transaction records.
• Legal Compliance: To comply with licensing requirements, AML (Anti-Money Laundering) regulations, and KYC obligations.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Service Improvement: To personalize your gaming experience and improve platform performance.
• Contact: To send important updates, promotional offers, and customer support messages.
• Responsible Gaming: To help protect users by identifying unusual gaming patterns.

4Data Sharing & Disclosure

299bey never sells your data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Processors: Limited data is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• Legal Authorities: Data may be disclosed to relevant authorities where required by law or by court order.
• Technology Partners: Technology service providers required to operate the platform have limited access to certain data and are bound by strict confidentiality agreements.
• AML/KYC Verification Partners: Approved third-party verification agencies for identity verification and anti-money laundering compliance.

5Cookie Policy

The 299bey website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform. The site cannot operate properly without these.
• Performance Cookies: Helps monitor page load times and overall site performance.
• Preference Cookies: To remember your language, theme, and other personal preferences.
• Analytics Cookies: To understand how users interact with the platform — enabling us to improve our services.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

6Data Protection Measures

299bey protects your data using industry-leading technology. Our security framework is regularly updated and audited.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Firewalls and intrusion detection systems are active at all times.
• Two-factor authentication (2FA) is available to add an extra layer of security to your account.
• System access is restricted to authorized personnel only and is fully logged.
• Regular third-party security audits and penetration testing are conducted.
• In the event of a data breach, the relevant authorities and affected users will be notified within 72 hours.

7Data Retention Period

299bey retains your data only for as long as necessary. Closing your account does not automatically delete all your information — certain data must be kept for a defined period to meet legal obligations.

• Account Information: For the duration the account is active and a minimum of 5 years after closure.
• Financial Transaction Records: A minimum of 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: A minimum of 1 year for dispute resolution purposes.
• Cookies Data: Automatically cleared at the end of a session or when the browser is closed.

Once the designated retention period ends, your data will be securely deleted or fully anonymized.

8Your Rights

As a 299bey user, you have specific rights over your personal data. We respect and uphold those rights.

9Children's Privacy

299bey strictly does not collect data from anyone under 18. Our platform is exclusively for adults. Age is verified at registration, and any account found to belong to a minor is terminated immediately.

If we become aware that personal data of anyone under the age of 18 has been collected inadvertently, that data will be deleted immediately and the associated account will be permanently closed.

10Policy Changes

299bey may update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• A notification of any changes will be sent to your registered email address.
• A notification will be displayed when you log in to the platform regarding any changes.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

11Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection Team: